Refund and Return Policy

At Outfithub.in, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the following policy for complete details on how returns and refunds are processed.

1. Returns

We accept returns on products under the following conditions:

  • Eligibility for Return: Products are eligible for return if they are unused, unwashed, and in their original packaging with tags intact.
  • Timeframe: You can return items within 7 days from the date of delivery.
  • Non-Returnable Items: Items that are personalized or customized (such as printed t-shirts with custom designs) are not eligible for return unless they are defective.

2. How to Return Products

If you wish to return an item, follow these steps:

  • Contact Us: Reach out to our customer support team at contact@outfithub.in within 7 days of receiving your order to initiate the return process.
  • Return Authorization: Our team will provide you with return instructions and, if necessary, a return shipping label.
  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.

3. Refunds

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued based on the following:

  • Refund Method: Refunds will be processed to the original payment method used during purchase (credit/debit card, net banking, or wallet).
  • Processing Time: Once your return is received and inspected, we will process the refund within 7-10 business days.
  • Partial Refunds: In some cases, a partial refund may be granted if the product is not in its original condition or if only part of an order is returned.

4. Defective or Damaged Items

If you receive a defective or damaged item, we will gladly offer a full refund or exchange. Please contact our customer support team immediately with photos of the damaged product and its packaging. We will arrange for a free return shipping label for the defective item.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, you must return the original item according to our return policy and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Gift cards.
  • Products purchased during sales, promotions, or clearance (unless explicitly stated otherwise).

7. Shipping Charges

Shipping charges are non-refundable. If you are returning an item, you are responsible for the shipping cost unless the return is due to a defect or error on our part.

8. Customer Service

If you have any questions or concerns about your return or refund, please contact us at:

Outfithub.in
Mysore,Karnataka, India

Email: contact@outfithub.in

We appreciate your business and aim to provide you with the best shopping experience. If you have any issues or concerns, we are here to help. Thank you for shopping with Outfithub.in!